This Shipping & Delivery Policy governs order processing and delivery for purchases made from the Nextgen Technologies online store.

1. ORDER PROCESSING

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

Bulk, customized, or special orders may require additional processing time.

2. DELIVERY TIMELINES

Estimated delivery timelines:

• Metro Cities: 3–5 working days

• Non-Metro Locations: 5–10 working days

• Remote Areas: May take longer depending on courier availability

Delivery timelines are estimates and are not guaranteed. Actual delivery may vary due to unforeseen circumstances.

3. SHIPPING CHARGES

• Free shipping may be offered on selected products or on orders above a specified cart value.

• Applicable shipping charges (if any) will be displayed clearly at checkout before payment confirmation.

4. TRACKING

Once dispatched:

• Tracking details will be shared via SMS and/or email.

• Customers are responsible for providing a complete and accurate shipping address at the time of placing the order.

5. DELIVERY ATTEMPTS

If delivery fails due to:

• Incorrect or incomplete address

• Customer unavailability

• Refusal to accept the order

The customer may be responsible for additional re-shipping charges.

6. DAMAGED SHIPMENTS

If you receive a damaged package:

• Record a clear unboxing video immediately at the time of opening the package.

• Report the issue within 24 hours of delivery with photos and/or video proof.

Failure to report within 24 hours may result in rejection of damage claims.

7. FORCE MAJEURE

Nextgen Technologies shall not be liable for delays or failure in delivery caused by circumstances beyond reasonable control, including but not limited to:

• Natural disasters

• Government restrictions or lockdowns

• Strikes or transportation disruptions

• Acts of God or unforeseen events

8. RISK & TITLE

Ownership and risk of loss transfer to the customer upon successful delivery at the shipping address provided during checkout.

CONTACT INFORMATION

For shipping, delivery, or return-related queries:

Nextgen Technologies

📧 Email: techsupport@nextgentechnologies.com
📞 Toll-Free: +91 1800-103-9001
📱 WhatsApp: +91 95001 23850

Registered Office Address:
Nextgen Technologies
No. 1, Sunguvar Agraharam Street,
Chintadripet, Chennai,
Tamil Nadu – 600002, India.