Returns & Refunds Policy

At Nextgen Technologies, we strive to ensure that all our products meet high-quality standards. Please read our policy carefully before making a purchase.

General Policy

Once an order is confirmed, we do not accept return or refund requests, except under the specific conditions outlined below.

1. Damaged Products

If you receive a damaged product:

• You must notify us within 48 hours of delivery via email at techsupport@hifocuscctv.com

• Please include:

  • Order number

  • Proof of purchase (invoice/receipt)

  • Clear images of the outer packaging

  • Clear images/videos of the damaged product

Resolution:
After verification, we will offer a replacement or refund within 2–5 business days.
For orders with multiple items, only the affected product will be eligible for replacement/refund.

2. Missing Items

If any item is missing from your order:

• Notify us within 24 hours of delivery via email

• Provide:

  • Order number

  • Proof of purchase

  • Images of the outer package and opened box

Resolution:
After investigation, we will either:

• Ship the missing item, or

• Provide store credit/refund within 2–5 business days

3. Defective or Non-Functional Products

If the product is not working or has a manufacturing defect:

• Report the issue within 48 hours of delivery

• Share:

  • Order details

  • Product images/videos clearly showing the issue

  • Description of the problem

Resolution:
After technical evaluation, we will provide:

• Replacement, or

• Repair support, or

• Refund/store credit (if applicable)

4. Refund Process

• Once your request is reviewed and approved, you will be notified via email

• Refunds will be processed through:

  • Original payment method, or

  • Store credit (as applicable)

• Processing time may vary depending on your payment provider

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper installation, or external factors

• Items without original packaging, accessories, or serial numbers

• Products showing signs of tampering or unauthorized repair

• Clearance or sale items (unless defective upon arrival)

6. Warranty & Service

Most electronic products may be covered under a manufacturer warranty. Customers are encouraged to contact our support team for troubleshooting or warranty claims.

7. Shipping for Returns

If a return is approved:

You may be required to ship the product to:

Nextgen Technologies
No. 1, Sunguvar Agraharam Street,
Chintadripet, Chennai,
Tamil Nadu – 600002, India

• Use a trackable shipping service

• Ensure proper packaging to avoid transit damage

• We are not responsible for items lost or damaged during return shipping

8. Delivery of Replacements

Replacement product delivery timelines may vary depending on your location and product availability.

Contact Information

For any questions or support, please contact:

Nextgen Technologies
📧 Email: techsupport@hifocuscctv.com
📞 Toll-Free: +91 1800-103-9001
📱 WhatsApp: +91 95001 23850

Registered Office:
No. 1, Sunguvar Agraharam Street,
Chintadripet, Chennai,
Tamil Nadu – 600002, India